Don’t worry - this can happen sometimes, and it’s usually easy to fix! Here’s what to check:
Possible Cause | What You Can Do |
Low-quality or not enough photos | Use 8–12 clear, well-lit photos with your full face visible |
Upload contains blurry, filtered, group, or cropped photos | Replace them with real, unedited selfies or portraits |
AI system needs more time | Wait 30–40 minutes and refresh the page |
Temporary glitch | Try deleting the model and creating it again |
Tip:
Use different angles (front, left, right, slight smile, neutral face)
Avoid sunglasses, masks, heavy makeup filters
Make sure your internet is stable during upload
Need help from us?
If you’ve tried everything and it’s still not working, just email us -
Include:
Your account email
Model name (if possible)
Screenshot of the issue
We’ll fix it for you as quickly as possible.