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Why won’t my photos upload?

Updated over 5 months ago

Your photos may fail to upload due to one of the following reasons:

Possible Issue

Quick Fix

File is not JPG/PNG or too large

Use JPG or PNG under 25MB

Less than 20 photos uploaded for model creation

Upload at least 8-10 clear photos

Blurry, dark, or filtered images

Use well-lit, natural photos with your full face visible

Slow or unstable internet

Refresh the page or switch to a stable connection

Browser issue or cache problem

Try another browser (Chrome/Edge) or clear cache

Ad-blockers or extensions blocking upload

Disable them temporarily and re-upload

Tip: Avoid group photos, heavy filters, sunglasses, or cropped faces - these reduce model quality and may prevent upload.

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