Headshotly works with AI-generated content, so refunds are handled carefully to keep things fair for both users and the platform.
Refunds Are Available If:
You were charged by mistake (duplicate payment or unauthorized charge)
You paid but didn’t receive any credits or access
The AI system completely failed to deliver any results, and support couldn’t fix it
In these cases, just contact us at [email protected] with your email and payment receipt.
Refunds Are Not Available For:
You used your credits and received results
You are unhappy with a style or aesthetic preference
You uploaded low-quality photos, which caused bad results
You forgot to cancel your subscription before renewal
How to Request a Refund
Email [email protected]
Include:
Your account email
Order ID / transaction receipt
Reason for refund request
Our team will review it within 2–5 business days
Tip:
If something went wrong, we often offer free re-generations or bonus credits before issuing a refund - so you still get value from your purchase.